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Returns & Exchanges
What if there is a problem with my order?
If there's a problem with your order, the first thing to do is call your Remix Music sales associate at 479.717.2221.. He or she will do everything possible to make it right. We want our customers to have enjoyed their shopping experience and return to shop with us again. Our team will assist you in resolving the issue. The sales team will provide the necessary documents should your purchase need to be returned. You will need a return authorization to return a product. Orders returned without the proper paperwork will be returned to the sender. If we determine the unit failed under warranty within 14 days of purchase we will cover shipping costs within the U.S. to replace the unit for you.
"No Hassle" Return Policy:
We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase priice, or exchange for another product within 14 days of purchase. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. To avoid a back charge follow the steps below. "How to make a return". Refund adjustments will occur if the item is returned in less than original condition, missing accessories, packaging, or manuals. If the unit is damaged or shows ware, a refund may not be given.
How To Make A Return:
Contact a Remix Music sales associate to obtain an RA (Return Authorization) number, which you should write on the shipping label (not on the box, please). To help you avoid a return adjustment, our shipping team has provided a checklist that shows you how to successfully return and item.
- Item must include include a return authorization (RA) number
- Item must be in like-new condition
- Item must be in the complete original packaging
- All accessories that were originally included must be returned
- All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition
- Double-box the product before shipping
- Use standard packing tape
- Do not write on the original box
- Affix shipping label with RA number
Return your item to:
Remix Music
1127 S Gutensohn
Suite 104
Springdale, Arkansas 72762
Non-returnable Items:
- Special orders
- Software
- Oversized or overweight items
- Discontinued products, closeouts, and used products
- Cymbals
- Tubes
- Personal items (earphones, harmonicas, instrument mouthpieces, etc.)
- Open strings